Privacy Policy

We may collect information you provide when you place an order, contact us, subscribe to updates, or use the site. This can include your name, email address, billing and delivery address, telephone number, order details, and messages. Payment details are handled by our payment providers.

We use information to process and deliver orders, provide customer support, respond to enquiries, prevent fraud, improve the site, comply with legal obligations, and send marketing communications where permitted. You can unsubscribe from marketing at any time.

We share information only as needed with service providers that help operate the store, such as payment processors, fulfilment and delivery partners, technology providers, analytics services, and professional advisers. We do not sell personal information.

Because we serve customers internationally, information may be processed in Hong Kong or other countries where our service providers operate. We take reasonable steps to protect information when it is transferred and processed.

We use cookies and similar technologies to keep the site working, remember preferences, understand site usage, and measure marketing performance. Your browser may allow you to control cookies, although disabling them can affect site functionality.

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information. To make a request, email info@frantic.supplies. We may need to verify your identity before responding.

We retain information only for as long as reasonably necessary for the purposes described above, including accounting, dispute resolution, and legal requirements. No online service is completely secure, but we use reasonable administrative and technical safeguards.

We may update this policy from time to time. The latest version will be published on this page with its effective date. For privacy questions, contact info@frantic.supplies.